JM Bullion Review: Fees, Complaints, Lawsuits, and More

7.7/10 (Expert Score)
Product is rated as #27 in category Dealers
7.7Expert Score
JM Bullion

They are among the biggest names in the US for bullion and precious metals products.

Trust
7.5
Fees
7.7
Customer Service
8
Reputation
7.5
Pros
  • Competitive Pricing
  • No Commissions
  • User-Friendly Website
Cons
  • Limited Customer Support Hours

JM Bullion: Unique Highlights Overview

Over the last five years, the price of gold has surged by approximately 72%, which has drawn increased interest from investors, especially with looming economic uncertainties and upcoming elections. As an alternative to traditional stock market investments, many are considering gold as a more stable asset, and one popular method of investing in gold is through a Gold Individual Retirement Account (IRA). This type of IRA offers a tax-advantaged way to invest in physical gold, but choosing the right provider is crucial to maximizing this investment.

JM Bullion stands out as one of the leading gold IRA providers, recognized for competitively low premiums and exemplary customer service. In evaluating JM Bullion, potential investors will find it beneficial to explore the specifics of the company’s gold IRA options, including the fees involved and any required investment minimums. 

JM Bullion’s commitment to providing valuable information and support makes it a preferred choice for those looking to secure their retirement savings with gold. This choice of provider is especially pertinent given the current financial climate, where gold offers a hedge against market volatility and inflation.

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What is the JM Bullion?

JM Bullion, a leading precious metals investing company in the US, is based in Dallas, Texas. JM Bullion has made a name for itself as a reliable online investing service provider thanks to its commitment to openness, moral corporate conduct, and first-rate client support. These guiding principles have assisted the business in building a devoted clientele that values its wide range of products and individualized service.

Numerous glowing testimonials and high ratings, including an A+ rating from the Better Business Bureau (BBB), attest to JM Bullion’s dedication to quality and client happiness. In addition to receiving positive reviews from customers, JM Bullion has also been recognized as a leading online retailer. JM Bullion’s notable presence in the online business scene was highlighted in 2019 when it was placed #96 among the Top 500 Internet merchants in North America by the Internet Retailer rankings.

JM Bullion is still a highly recommended option for anyone looking to invest in precious metals because of its high rankings, extensive product line, and a solid reputation for dependability. Anyone wishing to add precious metals to their investing portfolio should investigate the company’s offerings further.

logo of JM Bullion

Who are the People Behind JM Bullion?

Michael Wittmeyer and Jonathan Wanchalk created JM Bullion in 2011. The company’s current CEO is Michael Wittmeyer, and its vice president of operations is Tom Fougerousse. The business now has more than 100 employees, including executives, operations staff, and customer service agents. 

The JM Bullion team is committed to offering physical precious metals to investors who wish to diversify their holdings or protect their retirement.

Does JM Bullion Offer IRA Services?

One common choice for people looking to add precious metals to diversify their retirement portfolio is to invest in a JM Bullion IRA.

To invest in a JM Bullion IRA, follow these steps:

Select a custodian: You must open an IRA account with a custodian that permits investing in precious metals if you don’t already have one. JM Bullion suggests employing Equity Trust Company or New Direction Trust Company as custodians.

  • Put money into your IRA: You must use money or assets from an existing retirement account to finance your new IRA account once you have opened one. A transfer or rollover can do this.
  • Choose your precious metals: You can choose the precious metals you want to invest in from JM Bullion’s website once your IRA account has been funded. They provide a large selection of IRA-eligible gold, silver, platinum, and palladium coins and bars.
  • Put in your order: You can use JM Bullion’s website to place your order after deciding the precious metals you want to buy. You will have to pay for the purchase with money from your IRA account and supply details about it.
  • Keep your valuable metals in storage: Your precious metals will be shipped by JM Bullion to a secure storage facility of your choosing once your purchase is complete. They advise using IDS of Delaware or the Delaware Depository as storage providers.

I do not, however, advise forming an IRA with them. Why? Because you have a lot of better options at your disposal.

Choosing to open a precious metals IRA is a big choice. For this reason, I advise looking over our list of the best gold IRA providers. There, you can locate your state’s top precious metals merchant and make your selection.

Precious Metals IRA

If you’re considering adding a precious metals IRA to your investment portfolio, JM Bullion offers a full-service approach to help you navigate the setup process. They provide a team of IRA specialists who are equipped to guide you through the intricacies of opening an IRA account, even if you’re not familiar with the process. This expert assistance ensures that you can make informed decisions tailored to your investment needs.

On their platform, JM Bullion lists various IRA-eligible precious metals options, including:

  • Gold
  • Silver
  • Platinum
  • Palladium

Each of these options meets the quality standards required for precious metals IRAs, allowing investors to diversify their retirement portfolios with confidence. JM Bullion’s commitment to customer service and educational resources helps demystify the process of investing in precious metals for retirement.

JM Bullion’s website cleverly includes an “On-Sale Products” section, which is updated based on current inventory levels. Each week, new deals are offered on products like gold bullion coins and silver bullion bars, making space for the latest releases in bullion coins. This strategic approach to sales not only highlights special pricing advantages offering these products at minimal markups over the spot price of bullion but also distinguishes JM Bullion from other companies in the sector with its unique sales tactics.

Moreover, JM Bullion doesn’t stop at sales; they also have a “New Arrivals” section where they frequently update their inventory with new bullion coins, rounds, and bars. This keeps their offerings fresh and aligns with investor needs for variety in pricing, rarity, and demand. The company ensures that all precious metals come from reputable mints and wholesalers, guaranteeing top quality for buyers.

An innovative feature that sets JM Bullion apart is their “AutoBuy” service. This allows customers to automatically purchase popular gold and silver products when prices hit predetermined levels. Investors can set the frequency of purchases (weekly, biweekly, or monthly) and select their preferred payment method. This tool is particularly useful for those looking to capitalize on short-term price fluctuations in precious metals, streamlining the investment process and fitting it into the investor’s budget and schedule. This feature exemplifies JM Bullion’s commitment to providing flexible and customer-focused investment solutions.

What Products Can You Purchase at JM Bullion?

Among the many precious metal items that JM Bullion sells are coins and bars made of palladium, platinum, silver, and gold.

Here is a quick rundown of some of the items they sell:

Gold Products 

Variety and Selection: JM Bullion offers an extensive range of gold products, which includes a variety of coins, bars, and rounds. Their inventory features well-known gold coins like the American Gold Eagle, Canadian Gold Maple Leaf, and South African Gold Krugerrand.

Source of Gold Bars: The company also showcases gold bars from top mints and refineries globally, such as PAMP Suisse, Valcambi, and Perth Mint, providing options for different investment preferences and budgets.

gold product of JM Bullion

Silver Products

Broad Offerings: For those interested in silver, JM Bullion presents a diverse collection of silver coins, bars, and rounds. Notable coins available include the Canadian Silver Maple Leaf, the American Silver Eagle, and the Austrian Silver Philharmonic.

Customizability: Additionally, JM Bullion offers silver bars and rounds in various sizes and styles, making it possible for investors and collectors to find pieces that suit their portfolio needs and aesthetic preferences.

silver product of JM Bullion

Platinum and Palladium 

Diversification Opportunities: JM Bullion extends its precious metals offerings to include platinum and palladium products. Their selection comprises coins, bars, and rounds from prestigious mints such as Credit Suisse, Valcambi, and the Royal Canadian Mint, catering to those looking to diversify their investment portfolios.

platinum product of JM Bullion

Copper Products

Emerging Market: Recognizing the growing interest in alternative investments, JM Bullion includes copper in its product lineup. They offer copper bars, rounds, and unique items like bullets, available in various sizes and designs to meet the needs of different collectors.

copper product of JM Bullion

Accessories for Collectors

Preservation and Display: To complement their precious metals, JM Bullion provides a variety of accessories designed to help collectors preserve and display their investments safely. Their selection includes coin capsules, storage tubes, display cases, and protective gloves, ensuring that each item remains in pristine condition.

This comprehensive approach to offering a wide range of precious metals products and necessary accessories makes JM Bullion a go-to source for both new and seasoned collectors and investors.

JM Bullion Fees and Pricing:

My in-depth analysis and extensive experience indicate that JM Bullion’s pricing strategy maintains competition with other precious metals dealers by conforming effectively to industry norms.

Fee Structure: JM Bullion’s lack of extra commissions and unstated costs increases its client appeal. As is customary in the sector, the company makes money by imposing a little markup over the spot price.

Pricing openness: JM Bullion’s pricing openness is one of its best qualities. I could easily check the pricing of their precious metals when looking through their product listings on their website. These prices are updated in real-time, assuring prospective purchasers that they are getting fair and up-to-date market rates.

Cost of Shipping: JM Bullion provides free shipping on all orders over $199, which is an additional benefit for customers making larger purchases. A small delivery price of $9.95 is applied for orders under this amount, which is fair and typical for the sector.

JM Bullion is a desirable choice for anyone wishing to invest in precious metals because of its price structure and the obvious benefits it provides, like transparency and inexpensive shipping.

What Do JM Bullion Reviews Say?

On Trustpilot, JM Bullion has 1,478 reviews and 4.5-star ratings. 

trustpilot of JM Bullion

#1. Since Beachbroadcastnews first suggested them, I have been working with them for more than three years, during which time I have handled more than ten shipments. Have excellent customer service and are consistently on time or early. Like Sonya, always willing to help and is one of many. Thank you once more, JM. I will always use you to purchase my silver.

review 1 of JM Bullion

#2. Since I began buying bullion on January 1, 2016, I have been buying from BGASC. That’s eight and a half years of pure joy. Approximately 115 distinct purchases would result from that. I might be able to help them create their next website trailer, which would show what happens from the time a customer places an order and when they receive it. Even though their ownership changed recently, the customer service product has remained stable throughout.

review 2 of JM Bullion

#3. I feel totally comfortable when I buy from this firm. Our order was stolen before it arrived. JM was explicit about what they would do and what I needed to accomplish. I did as instructed; in fact, a customer support agent followed up with me and continued to communicate until the procedure was finished. Was it a little while? Indeed. JMB just replaced my order after doing their due diligence. The items and customer service are excellent.

review 3 of JM Bullion

#4. For several years, I have been making purchases with JM Bullion. They provide exceptional quality and service. Over the years, everything I’ve bought has surpassed my expectations. They are the only source from whom I will buy my precious metals. Delivery is always very quick. They have never caused me any issues at all. You won’t regret purchasing from them if you’re thinking about doing so. I heartily endorse working with them! This is as convenient and easy as it gets!

review 4 of JM Bullion

Why aren’t There Many JM Bullion Complaints?

JM Bullion addresses customer complaints effectively through a well-defined process designed to ensure satisfaction and resolve any issues swiftly. When a customer files a complaint, the company first acknowledges receipt promptly, ensuring the customer feels heard and valued. This initial response is crucial in setting a positive tone for further communication.

The next step involves a thorough investigation into the complaint. JM Bullion reviews all relevant details, including transaction records and communication logs, to understand the context and specifics of the issue fully. This detailed approach helps them identify the best possible solutions tailored to each case.

Once the investigation is complete, JM Bullion communicates with the customer to discuss potential resolutions. Options might include refunds, replacements, or other compensatory measures, depending on the nature of the complaint and the findings of their investigation.

Finally, JM Bullion ensures follow-up after the resolution to confirm that the customer is satisfied with the outcome. This not only helps in maintaining a good relationship but also demonstrates the company’s commitment to high customer service standards. This systematic approach helps JM Bullion maintain its reputation for reliability and customer satisfaction in the precious metals industry.

Are There Any JM Bullion Lawsuits?

No, there are no widely reported lawsuits involving JM Bullion that suggest a pattern of legal issues or significant disputes. The absence of notable legal disputes indicates that JM Bullion likely maintains strong business practices and customer relations. This can be attributed to their commitment to transparency and customer service, which likely helps in resolving issues before they escalate to legal action. 

JM Bullion’s approach to business, focusing on clear communication and efficient resolution of customer complaints, supports a legal-free operational history. This is consistent with their reputation in the industry as a reliable and trustworthy precious metals dealer.

Can You Trust JM Bullion? Is JM Bullion Legit?

Yes, 

They are reputable gold dealers with vast experience.

Before working with a precious metals company, do your research.

Here are some tips to ensure a gold IRA company’s legality:

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

JM Bullion Review Summary:

JM Bullion has established itself as a reputable company in the precious metals market, noted for its comprehensive product offerings and unique services. The company offers a wide range of investment options, including innovative services such as gold and silver loans, a do-it-yourself selling platform, the AutoBuy feature for recurring purchases, detailed price analysis charts, and transparent pricing. 

This extensive array of services, coupled with a user-friendly online platform, has garnered a loyal customer base and positive reviews, including an A+ rating from the Better Business Bureau.

However, like any company dealing with significant financial transactions and high customer expectations, challenges in maintaining consistent customer service, delivery timing, and product quality can arise. 

Potential investors need to remember that while JM Bullion provides an impressive suite of services and maintains high standards, the complexities involved in the bullion and investment market mean that issues may occasionally occur. This recognition helps set realistic expectations for consumers engaging with large-scale investment and bullion dealers like JM Bullion.

JM Bullion Review: Fees, Complaints, Lawsuits, and More
JM Bullion Review: Fees, Complaints, Lawsuits, and More

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