KITCO Metals Review: Fees, Complaints, Lawsuits, and More

7.3/10 (Expert Score)
Product is rated as #64 in category Dealers
7.3Expert Score
KITCO Metals

With multiple decades of experience, they are still among the best places to get your precious metals news and updates. Also, they are fine as a dealer.

Trust
7.8
Fees
7
Customer Service
7.3
Reputation
7
Pros
  • Offer IRA-eligible products
  • Reputed storage partners
  • Helpful educational resources
Cons
  • Received a few complaints

KITCO Metals: Unique Highlights Overview

KITCO Metals, founded in 1977 and headquartered in Montreal, Quebec, is a renowned precious metals firm that has become a key player in the global market. The company is celebrated for its comprehensive coverage of the gold industry and offers a wealth of resources including the latest news, detailed market analysis, and a variety of financial tools. These tools include extensive price charts, rate conversion charts, and market trend reports, which are invaluable for both novice and experienced investors.

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In addition to its informational resources, KITCO Metals operates a bustling precious metals store where it buys and sells a variety of products. The selection includes gold, silver, platinum, and palladium in various forms such as coins, bars, and bullion. This diverse range caters to a broad spectrum of customer needs, from those looking to invest in large quantities of precious metals to collectors seeking specific pieces.

KITCO Metals’s influence extends beyond mere trading. The company also provides insights that help shape industry trends and investor strategies. It has established itself as a trusted source of precious metals market data, offering real-time updates that are critical for making informed investment decisions.

Moreover, KITCO Metals’s online presence is complemented by its mobile applications, which provide users with constant access to current precious metal prices and market news on the go. This technological integration demonstrates KITCO Metals’s commitment to adapting to modern consumer needs and enhancing the user experience.

Overall, KITCO Metals stands out not only for its role as a dealer and information provider but also as an educational resource for those interested in the precious metals market. Its combination of reliable trading services, detailed market analysis, and user-friendly tools positions KITCO Metals as a comprehensive hub for precious metals trading and information.

What are the KITCO Metals?

In the field of precious metals, KITCO Metals is a well-known brand that provides a wide range of services, such as trading, price reporting, and investment options.

KITCO Metals has made a name for itself as a trustworthy source of market information and a dependable location for precious metal investments because of its global reach, which includes offices in Hong Kong and New York.

Apart from their well-known price charts and news updates, KITCO Metals is a gold IRA company that provides customers with a wide range of IRA-eligible goods and storage options. Let’s examine KITCO Metals’s numerous services and offerings in greater detail and see what it has to offer.

KITCO Metals is a price reporting company that also operates KITCO Metals Store, a store selling precious metals. Their price charts for gold and silver have made them well-known.

The business specializes in giving clients information about currencies, indexes, precious metals, and especially gold news. They joined the sector in 1977 and have over 40 years of experience.

With offices across the world, notably in Hong Kong and New York, this corporation is based in Montreal, Quebec.

The KITCO Metals News division of the company is well-known.

However, the business functions as a gold IRA firm in addition to offering investors and customers the most recent industry knowledge. They offer a wide range of products that are suitable for your gold IRA account, such as gold, silver, platinum, and palladium bullion.

To assist clients in securely storing their precious metals, KITCO Metals has also worked with several storage companies. They provide storage facilities in Hong Kong, the Cayman Islands, Canada, and the United States. 

logo of KITCO Metals

Who are the People Behind KITCO Metals?

In contrast to several precious metal dealers, KITCO Metals shares information about its leadership in a fairly open manner.

All of the information I could uncover regarding their executive leadership is included below:

Bart Kitner (Founder and President)

Bart Kitner is KITCO Metals’s founder and president. In 1977, while still a university student, he established the company.

Bart graduated from Montreal’s McGill University.

He first operated the business by purchasing scrap gold from jewelers in Eastern Canada, polishing it, and then selling it to larger companies.

When KITCO Metals opened its website in 1995, it made its biggest breakthrough. The business released news, trends, and gold prices there that weren’t previously widely available.

They were able to establish themselves as a trustworthy source of information on the precious metals market in this way. 

Carmela Tutino (HR Director)

In September 2005, Carmela joined the company’s senior leadership team. She has worked in talent management and human resources for over 15 years.

Carmela Tutino implements the company’s people strategies and manages its global HR needs. 

John Dourekas (Media Director)

In 2008, John became a member of KITCO Metals’s executive team. He handles the company’s content, programming, digital properties, online assets, and the operations of its editorial units.

John has worked as a technology consultant for over 15 years. He has provided strategy, innovation, and new product development assistance to numerous telecom companies. 

Nizar Tabet (Chief Financial Officer)

In October 2019, Nizar joined KITCO Metals’s management team. He has almost 20 years of expertise in financial reporting, the accounting cycle, treasury compliance, and related areas.

In addition, Nizar Tabet specializes in financing, divestitures, reorganizations, mergers, and acquisitions. 

Does KITCO Metals Offer IRA Services?

Yes, KITCO Metals provides clients with the option to invest in gold IRAs in addition to being a reputable media firm.

You just need to take the following actions to complete the very easy sign-up process:

Step 1: To begin, you must designate one of their partner custodians as your account representative and open an IRA with them. It would only take a few minutes to open an IRA.

Step 2: You must deposit money into your IRA account after creating it. You can either make a direct donation or rollover your 401(k) into a precious metals IRA.

Your custodian will assist you with the procedure in both situations.

Step 3: You must take a screenshot of your account balance as requested by the business.

Additionally, you would need to open an account with KITCO Metals in order to invest in a gold IRA. By visiting their website and completing their signup form, you can accomplish this.

Undoubtedly, KITCO Metals’s signup procedure is fairly easy. There are many better and more specialized companies on the market, so I personally don’t advise starting a gold IRA with them. This is because selling non-IRA products takes up the majority of their product list. 

What Products Can You Purchase at KITCO Metals?

One of the biggest product catalogs in the business is that of KITCO Metals. Their assortment includes gold, silver, platinum, palladium, rhodium, and a number of other precious metals. Additionally, their inventory features some of the most well-liked collector collections, such as coins with DC, Marvel, and Star Wars themes.

Additionally, the corporation makes it easy for investors to anticipate the cost of their entire order by sharing the pricing details of its items.

Gold:

gold product of KITCO Metals

One of the biggest collections of gold products on the market is KITCO Metals’s gold assortment. The following items are among their IRA-eligible offerings:

  • American Gold Eagle Coins
  • Canadian Gold Maple Leaf Coins
  • American Gold Buffalo Coins
  • Gold Bars (various sizes and refiners)

Additional gold products you can find here are:

  • Austrian Gold Philharmonic coins
  • British Gold Britannia coins
  • Gold Bitcoin rounds
  • British Gold Sovereign coins
  • And plenty of other collectibles. 

Silver:

Their selection of IRA-eligible silver products includes: 

  • Canadian Silver Maple Leaf
  • American Silver Eagle
  • Royal Canadian Mint Silver Bars
  • Silver Bars (various sizes and refiners)

Additionally, the company’s silver catalog offers a wide range of collectible coins that are not IRAs. There is something here for everyone, from soccer-related coins to Marvel superheroes. 

Other Precious Metals Products:

Here, you can purchase the following IRA-eligible platinum and palladium products:

  • Canadian Platinum Maple Leaf
  • Platinum Bars (various sizes and refiners)
  • Canadian Palladium Maple Leaf
  • Palladium Bars (various sizes and refiners)

KITCO Metals Fees and Pricing:

The business does not disclose a specific pricing schedule for its gold IRA services. Furthermore, the custodian you select will determine the amount of gold IRA costs you pay.

KITCO Metals has alliances with several top IRA custodians in the business, such as:

  • Midland Trust
  • The Kingdom Trust Company
  • GoldStar Trust Company
  • Strata Trust Company
  • Equity Institutional
  • NuView IRA
  • Next Generation Trust Services
  • UDirect IRA Services
  • And several others.

Additionally, Kitco offers a variety of services to its clients, including VaultChain and Kitco Allocated Storage. Each of them has a different cost schedule.

Nevertheless, the business does not disclose information about fees on its website. You would have to contact KITCO Metals directly to find out about their fees. 

What Do KITCO Metals Reviews Say?

There are 7,233 reviews and a 4.7-star rating for KITCO Metals on Trustpilot. 

#1. It was enjoyable working with Jordan today. The only thing I regret is not learning about Kitco sooner. On every level, Kitco has been a pleasure to work with. I will continue to buy from them when I start to buy again.

You should have no trouble entrusting Kitco with your precious metal needs.

#2. You don’t have to wait for an agent to answer the phone. My order was processed quickly and professionally by the representative.

There might be one area for improvement, though. The metals pricing on your website is up to date. That’s excellent, but it would be useful if you could display current pricing on the page where metals are being bought so users don’t have to reload the page.

#3. The experience was perfect. I checked my information and obtained the current cost. Opted for the shipment. Packed the goods and delivered them to the carrier. I’ve previously done business with Kitco. I therefore had no qualms about utilizing them once more.

#4. Fantastic sauce In all the years that I have been a customer, I have never had any problems. Additionally, I stand by my recommendation of Kitco to friends and family.

Why aren’t There Many KITCO Metals Complaints?

Kitco Metals addresses customer complaints through a structured process that includes prompt acknowledgment and thorough investigation to ensure fair and effective resolution. Upon receiving a complaint, Kitco Metals quickly acknowledges it, which is crucial for maintaining trust and starting the resolution process on a positive note. 

They then perform a detailed investigation, reviewing all relevant transaction details and communication records to fully understand the issue. This thorough approach helps them identify the best possible solutions tailored to each case​. 

Once the investigation is complete, Kitco Metals proposes a resolution, which may include refunds, exchanges, or other forms of rectification, depending on the nature of the complaint. Throughout this process, they maintain clear and open communication with the customer, ensuring they are informed of the steps being taken to resolve their issue. 

After implementing the resolution, Kitco Metals follows up to confirm that the customer is satisfied with the outcome, reinforcing their commitment to high-quality customer service and satisfaction.

Are There Any KITCO Metals Lawsuits?

No, there are no widely reported lawsuits involving KITCO Metals that suggest a pattern of significant legal issues. KITCO Metals, established in 1977 and based in Montreal, Quebec, has maintained a strong reputation in the precious metals industry, primarily known for trading gold, silver, platinum, and palladium, as well as providing market news and analysis.

The absence of significant legal disputes can often be indicative of a company’s strong compliance with industry standards and effective customer relations. KITCO’s longstanding presence in the market, combined with its emphasis on customer service and transparent business practices, likely contributes to avoiding legal complications. Companies that effectively manage customer complaints and adhere to regulatory requirements tend to have fewer legal challenges.

Moreover, KITCO’s robust informational resources and tools for investors may also play a role in minimizing misunderstandings and disputes with clients, which can often lead to lawsuits if not properly managed. Their informative approach helps ensure that clients are well-educated about their investments, which can reduce the potential for claims based on miscommunications or unmet expectations.

Can You Trust KITCO Metals? Is KITCO Metals Legit?

Yes, 

They are reputable gold dealers with vast experience.

Before working with a precious metals company, do your research.

Here are some tips to ensure a gold IRA company’s legality:

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

KITCO Metals Review Summary:

KITCO Metals, since its inception in 1977, has developed into a cornerstone of the precious metals market, recognized for its detailed coverage of industry trends and a robust offering of gold, silver, platinum, and palladium products. Known for its reliability, the Montreal-based firm provides a comprehensive array of services ranging from direct sales of precious metals to insightful market analysis and real-time financial data, catering to both individual investors and large institutions.

KITCO’s value extends beyond mere trading. The company offers a rich resource for understanding market dynamics through its extensive news updates, price charts, and interactive tools, which empower investors to make informed decisions. These resources are particularly valuable in a market known for its volatility and complexity.

Additionally, KITCO’s dedication to technological integration enhances user engagement and satisfaction. Its mobile applications and online platforms offer users continuous access to market prices and news, aligning with contemporary needs for accessibility and timely information.

Combining a thorough market knowledge base with a comprehensive selection of precious metals products, KITCO stands out as a leader in the industry. It not only acts as a bridge between metal buyers and the market but also educates and facilitates investors looking to diversify their portfolios with precious metals. This blend of services underscores KITCO’s commitment to quality and client satisfaction, reinforcing its position as a trusted name in precious metals.

KITCO Metals Review: Fees, Complaints, Lawsuits, and More
KITCO Metals Review: Fees, Complaints, Lawsuits, and More

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