iTrustCapital Review: Fees, Complaints, Lawsuits, and More

7.8/10 (Expert Score)
Product is rated as #10 in category Dealers
7.8Expert Score
iTrustCapital

They are among the most reliable names for crypto investors when it comes to crypto IRA investments.

Trust
8
Fees
7
Customer Service
8.1
Reputation
7.9
Pros
  • Low Fees
  • User-Friendly Platform
  • Secure Storage
Cons
  • Mainly suitable for crypto investors
  • No Interest Earnings

iTrustCapital: Unique Highlights Overview

iTrustCapital, a crypto IRA company based in Irvine, California, was established in 2018 and has quickly risen to prominence within the financial industry. The company has achieved an impressive collection of around 2000 positive reviews across various consumer feedback platforms, attesting to its popularity and reliability among users. iTrustCapital’s platform boasts over $6 million in transaction volume, highlighting its substantial activity and the trust it has garnered from its clients.

Find the Best Gold IRA Company of Your State

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC

The company’s primary offering includes a range of popular cryptocurrencies, alongside physical gold and silver, providing a diverse array of investment options for those looking to diversify their retirement portfolios. 

Despite its strengths, iTrustCapital does have a limitation in the breadth of its cryptocurrency offerings compared to some competitors, which could be a consideration for potential investors looking for a wider array of digital assets. This focus on a more selective range of investments is a strategic choice, aiming to streamline the investment process and ensure quality over quantity in their offerings.

What is the iTrustCapital?

From its headquarters in Irvine, California, iTrustCapital operates as a crypto IRA provider. Their workplace can be found at 18575 Jamboree Road, Irvine, California 92612 on the map. Their phone number is also 562-600-8437, in case you were wondering. 

The company has been operating in this sector since 2018, and it asserts that it is the largest cryptocurrency individual retirement account (IRA) platform in the world, with more than $6 billion in transactions. 

They make it possible for investors to establish self-directed individual retirement accounts (IRAs) that are focused on cryptocurrencies in a few simple steps. Through their investment platform, you can buy and sell a wide variety of popular cryptocurrencies, including Bitcoin, Litecoin, and also other cryptocurrencies. 

Additionally, iTrustCapital allows its customers to invest in actual examples of gold and silver. You can invest at any time of the day or night, which is a feature that is unusual among gold IRA providers.

Together with well-known cryptocurrency custodians, the organization is able to provide security of the highest possible standard. A second office is located in Los Angeles, in addition to the headquarters that is located in Irvine. 

Customers of the crypto IRA provider have access to several analysis tools that are not only simple to operate but also extremely beneficial. Additionally, they offer a part that is specifically devoted to providing users with free tools that help them become familiar with cryptocurrencies, finance in general, and investing.

logo of iTrustCapital

Who are the People Behind iTrustCapital?

The organization takes great pride in the fact that it has assembled a group of specialists that are highly skilled and have expertise in alternative investments. Please find below a comprehensive summary of their team:

Kevin Maloney (Chief Strategy Officer, Interim CEO)

It is Kevin Maloney who serves as the company’s Chief Strategy Officer and Interim Chief Executive Officer. Moreover, he is the spokesperson for the company that operates the crypto IRA.

More than twenty-five years of experience in C-level leadership roles have been accumulated by Kevin. He has worked with over a dozen private and public companies that are in the early to late stages of development. These companies are from a variety of industries, including blockchain, technology, financial services, and real estate.

According to his bio on iTrustCapital, he takes pleasure in putting together and leading productive teams, as well as putting into action well-defined strategic projects.

Kevin Maloney has been responsible for leading over one thousand early- to mid-stage investor presentations, holding over one hundred corporate and institutional road shows, and raising around two hundred and fifty million dollars in funding for a number of different firms.

He has been involved in the establishment of numerous businesses as a co-founder, advisor, early CEO, and angel investor. Kevin has a BA from UC Irvine and an MBA from Pepperdine University.

Blake Skadron (CVO and Co-Founder)

Within the organization known as iTrustCapital, Blake is the Chief Visionary Officer. Managing the company’s client experience, branding, and marketing initiatives are all under his purview.

With over twenty years of expertise in sales, management, and financial services, Blake Skadron is an accomplished professional.

After working in a variety of account management and sales leadership positions for a period of twelve years, he eventually established this cryptocurrency IRA company. 

Trevor Gregory (Chief Operating Officer)

This crypto IRA company is led by Trevor, who serves as the Chief Operating Officer. It is under his supervision that the company’s operations are managed, and he works closely with the marketing, product, and engineering departments.

Before iTrustCapital, he used to work at Indi, a prominent social commerce startup. There are more than fifteen years of experience that Trevor Gregory has in the management of businesses. He has led the marketing efforts of multiple national brands.

Chris Franks (Chief Financial Officer)

This crypto IRA corporation calls Chris Franks its Chief Financial Officer. The amount of time he has spent working in finance and investing exceeds twenty years.

Before joining iTrustCapital, he was the Chief Financial Officer of Fastpay. Merrill Lynch and CIBC were the places where he began his career as an analyst.

Christopher received his degree from Duke University. He is a CFA charterholder and holds a Master of Business Administration degree from the University of California, Berkeley.

Does iTrustCapital Offer IRA Services?

Yes, iTrustCapital does offer IRA services. Founded in 2018 and headquartered in Irvine, California, iTrustCapital has quickly established itself in the financial services industry by providing investment opportunities in cryptocurrencies and physical precious metals within an IRA structure. This company allows clients to diversify their retirement portfolios by investing in a range of popular cryptocurrencies as well as gold and silver, which are traditional hedges against market volatility and inflation.

iTrustCapital’s platform integrates these assets into self-directed IRA accounts, which are designed to give investors greater control over their retirement savings by allowing them to invest in alternative assets beyond traditional stocks and bonds. The process of setting up an IRA with iTrustCapital is streamlined and digital, making it accessible for both seasoned investors and those new to cryptocurrency or precious metals investing.

The company’s services are particularly appealing because they offer the tax advantages associated with IRAs, such as tax-deferred or tax-free growth of investments, depending on whether the IRA is traditional or Roth. This can be a significant benefit for those looking to maximize their investment returns over the long term.

Moreover, iTrustCapital is noted for its transparency and security. The platform uses leading technology to ensure the safety of digital transactions and the secure storage of physical assets, which is crucial for investors dealing with valuable commodities like gold and cryptocurrencies.

While iTrustCapital has been praised for its innovative approach and user-friendly platform, potential clients should be aware that the range of cryptocurrencies offered is somewhat limited compared to other platforms. However, for those interested in the most popular digital currencies and traditional precious metals, iTrustCapital presents a robust and reliable option for incorporating these assets into a retirement savings strategy.

What Products Can You Purchase at iTrustCapital?

With iTrustCapital, you have access to a wide variety of assets that you can trade. The fact that you may trade both precious metals and cryptocurrency with them is widely considered to be one of the most notable features of their inventory.

This is a one-of-a-kind feature that is not offered by a huge number of gold and cryptocurrency IRA firms. The following is an in-depth summary of their asset selection selection:

Cryptocurrencies: 

Cryptocurrency of iTrustCapital

There are a total of 29 different cryptocurrencies that can be purchased with iTrustCapital at the time that this review is being written.

With this collection, you will be able to find practically all of the most prominent cryptocurrencies, including Bitcoin, Avalanche, Cardano, Bitcoin Cash, Litecoin, Shiba Inu, and many others.

The most recent addition to this collection is referred to as The Sandbox.

The charts of every cryptocurrency that is available on their platform are displayed on their Assets page, which can provide you with an idea of how various cryptocurrencies have performed in recent times.

The following are some more cryptocurrencies that are available with them:

  • Chainlink (LINK)
  • Aave (AAVE)
  • Cosmos (ATOM)
  • Maker (MKR)
  • Polkadot (DOT)
  • EOS (EOS)
  • Dogecoin (DOGE)
  • Sushi (SUSHI)

Precious Metals:

In addition to investing in cryptocurrencies, this IRA provider also allows you to make investments in physical gold and silver.

For the purpose of providing storage for precious metals, they have formed a partnership with the Royal Canadian Mint. In a similar vein, they have formed a partnership with Kitco Metals, a well-known bullion dealer, in order to provide gold and silver products as investments. 

iTrustCapital allows you to keep track of your precious metals 24/7 through your personal dashboard. 

They use VaultChain to offer 24/7 access to investors. 

The availability of both gold and silver certainly makes their asset selection impressive. However, the number of cryptocurrencies they offer is less than half of what their chief competitor offers (Bitcoin IRA). 

Still, iTrustCapital has one of the best asset selections in the industry. 

You can check out their complete asset collection here.

gold product of iTrustCapital

iTrustCapital Fees and Pricing:

This organization places a strong emphasis on being open and honest with its customers. On their website, you will find all of the information that pertains to the fees that iTrustCapital charges.

In addition, there is no monthly account fee that the company imposes. Only one percent of the transaction cost for cryptocurrencies is charged.

Therefore, if you buy Bitcoin worth $1000, you would receive $990 worth of Bitcoin in exchange for your purchase. Your IRA provider would receive the remaining ten dollars out of the total.

A transaction cost of $50 over the spot price per ounce is charged by the corporation for gold transactions, while a transaction fee of $2.5 over the spot price per ounce is charged for silver transactions. 

What Do iTrustCapital Reviews Say?

#1. For the past few years, I have been using iTrust for the sole purpose of storing a few dollars and allowing it to develop. For the past month, I have been required to complete two transactions, and I have no concerns. Because they are both competent and patient, Jeffery (1) and Alyssa (2) have made the experience fun and painless for everyone involved. Any of your inquiries will be addressed by the entire support team or page. 

Being able to communicate with a real person is a very pleasant experience. They take security very seriously and will perform four separate checks to ensure that the person they are speaking with and viewing is the person who is the owner of the account before they conduct any financial transactions. I am relieved that I discovered them, and I intend to move more of my cryptocurrency accounts to consolidate them. I am grateful to you, itrust.

review 1 of iTrustCapital

#2. Ben exhibited a high level of expertise, professionalism, and helpfulness. Took the time to explain to me how to roll over an individual retirement account (IRA).

review 2 of iTrustCapital

#3. Wow, Joe Kim was amazing! I found them to be knowledgeable, and we ended up talking about cryptocurrency in general as well as the various IRA accounts. Friendly and helpful to a great extent. Should I have any questions in the future, I will consult with him!

review 3 of iTrustCapital

#4. The experience of working with Grace Avina was filled with true joy. She was patient with me and, yes, gracious as she assisted me with a significant problem. Being punctual, professional, and pleasant are the three Ps that she possesses. The iTrust Capital team should be proud of her!

review 4 of iTrustCapital

Why aren’t There Many iTrustCapital Complaints?

Customer complaints are handled by iTrustCapital using a methodical procedure that prioritizes promptness and client satisfaction. In order to reassure the client that their issues are being taken seriously and will be addressed as soon as possible, the first step in handling a complaint is to acknowledge it right away.

After that, iTrustCapital carries out a comprehensive investigation to determine the details of the problem. This stage is essential since it entails going over any pertinent transaction information, correspondence with customers, and any further complaint-related documents. Knowing the whole picture enables iTrustCapital to successfully address the underlying issues.

The business offers the client a remedy after the investigation is finished. Refunds, account modifications, or other suitable actions to address the problem could be part of the solution. iTrustCapital guarantees that the solution satisfies the needs and expectations of the client in addition to being in line with the company’s rules.

iTrustCapital keeps lines of communication open and transparent with the client during this process, updating them on the progress of their complaint and outlining the actions being taken to address it. This openness is essential to preserving confidence and proving the business’s dedication to finding workable solutions.

iTrustCapital contacts the client to make sure the problem has been fixed to their satisfaction after putting the solution into practice. This follow-up is crucial to their procedure since it helps verify that the consumer is satisfied with the way their complaint was handled and that their issues have been adequately addressed by the solution.

By taking this deliberate approach, iTrustCapital hopes to transform potentially unpleasant situations into good ones, reaffirming its dedication to providing exceptional customer service and making sure that every client feels appreciated and cherished. In addition to preserving its reputation, this methodical dispute resolution procedure promotes client loyalty and faith in the company’s operations.

Are There Any iTrustCapital Lawsuits?

As of now, there are no widely reported lawsuits involving iTrustCapital that suggest any significant legal disputes or issues. This absence of legal trouble is noteworthy for a company in the rapidly evolving field of cryptocurrency IRAs, which combines the complex worlds of digital assets and retirement savings.

iTrustCapital, established in 2018 and based in Irvine, California, has rapidly grown to become a prominent player in the cryptocurrency IRA space. The company’s approach to compliance with regulatory requirements and its commitment to customer service likely contribute to this lack of litigation. By focusing on transparency and client education, iTrustCapital helps clients understand the intricacies of investing in cryptocurrencies and precious metals within an IRA, reducing the potential for misunderstandings that could lead to legal disputes.

Moreover, the absence of lawsuits could also be indicative of effective internal processes and a proactive approach to resolving disputes before they escalate to legal action. Companies that manage to maintain such a clean legal slate often employ rigorous customer service protocols and are quick to address any client issues that arise.

This clean legal track record can be seen as a positive indicator of iTrustCapital’s reliability and the trustworthiness of its services, providing reassurance to potential clients looking for a secure way to include cryptocurrencies in their retirement planning. As with any investment, however, prospective clients are advised to conduct their due diligence and consider all aspects of the company’s service offerings and reputation when making investment decisions.

Can You Trust iTrustCapital? Is iTrustCapital Legit?

Yes, 

They are reputable gold dealers with vast experience.

Before working with a precious metals company, do your research.

Here are some tips to ensure a gold IRA company’s legality:

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

iTrustCapital Review Summary:

iTrustCapital has rapidly distinguished itself in the financial sector since its establishment in 2018. Based in Irvine, California, the company boasts an impressive track record, supported by around 2,000 positive reviews across various consumer platforms, highlighting its credibility and service quality. The platform has facilitated over $6 million in transactions, reflecting robust activity and significant client trust.

The company’s offerings include a diverse mix of cryptocurrencies and physical precious metals like gold and silver, appealing to investors interested in diversifying their retirement portfolios. However, potential clients should note the relatively limited selection of cryptocurrencies compared to broader market offerings. This limitation might influence investors seeking extensive crypto options.

Despite this, iTrustCapital remains a compelling choice for its integrated services combining cryptocurrency investments with traditional precious metal options within an IRA. The platform’s commitment to providing secure, compliant, and user-friendly investment opportunities in line with IRA regulations enhances its attractiveness to investors prioritizing a blend of modern and traditional assets for their retirement savings.

This synthesis of innovative financial products through a reputable, secure platform underscores iTrustCapital’s standing as a significant player in the realm of alternative investment IRA platforms, offering unique investment solutions tailored to the evolving needs of modern investors.

iTrustCapital Review: Fees, Complaints, Lawsuits, and More
iTrustCapital Review: Fees, Complaints, Lawsuits, and More

David
We will be happy to hear your thoughts

Leave a reply

Your total score

Gold IRA Directory
Logo