Dallas Gold & Silver Exchange Review: Fees, Complaints, and More

7.4/10 (Expert Score)
Product is rated as #51 in category Dealers
7.4Expert Score
Dallas Gold & Silver Exchange

This is a reputed coin dealer with a great reputation and product catalog.

Trust
7
Fees
7.5
Customer Service
7.9
Reputation
7.1
Pros
  • Wide Range of Products
  • Reputable Standing
  • Transparency in Transactions
Cons
  • Limited Online Functionality
  • Market Price Dependency

Dallas Gold & Silver Exchange: Unique Highlights Overview

With locations across northern Texas, Dallas Gold and Silver Exchange is a trusted jewelry and precious metals dealer.

This organization has been a reputable buyer and seller of gold, silver, platinum, palladium, diamonds, and watches for over 50 years.

Dallas Gold and Silver Exchange is praised for its experienced staff and excellent service despite its leadership team’s secrecy.

The company offers a variety of jewelry services and a large bullion and collectibles catalog, but not gold IRAs.

Let’s investigate Dallas Gold and Silver Exchange’s offerings and market reputation.

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What is the Dallas Gold & Silver Exchange?

Dallas Gold and Silver Exchange sells jewelry and precious metals in northern Texas from numerous locations.

Their headquarters is 13022 Preston Rd, Dallas, TX 75240, and their phone number is 972-484-3662.

They trade gold, silver, platinum, and palladium. 

Buy and sell wedding jewelry, diamonds, and timepieces here.

Established in 1965, the company has a strong market reputation. Locations of Dallas Gold and Silver Exchange:

  • Texas cities: Dallas and Euless
  • TX locations: Frisco, Grand Prairie, Grapevine, and Lewisville.
  • They claim to be North Texas’ largest and most reliable bullion coin and bar buyer. 

Who are the People Behind the Dallas Gold & Silver Exchange?

Regretfully, DGSE’s website has no information on its executive team or leadership. Additionally, they haven’t made any social media accounts to disseminate this information.

Customers who like openness may find this to be somewhat unsatisfactory.

John R. Loftus is the current CEO of DGSE, per news reports and press releases. In December 2016, he was appointed CEO, president, and chairman of the board.

John was the chief executive of DGSE’s sister company, Elemental, before taking over as CEO of Dallas Gold and Silver Exchange. Precious metals are melted, minted, sold, shipped, and stored by Elemental.

John Loftus is also the creator of NTR Metals LLC, a company that specializes in refining precious metals for customers in the metal sector, including pawnbrokers and jewelers.

Does Dallas Gold & Silver Exchange Offer IRA Services?

No, the Dallas Gold and Silver Exchange’s website does not refer to gold IRA services.

Even though the company offers many IRA-eligible items, it would be wiser for you to choose a company that focuses on this area.

You would receive better advice and have access to a larger inventory if you invested with a gold IRA specialty firm.

What Products Can You Purchase at Dallas Gold & Silver Exchange?

The remarkable product catalog of Dallas Gold and Silver Exchange includes jewelry, watches, and bullion coins and bars. Products made of palladium, platinum, silver, and gold are available for purchase.

This is a thorough synopsis of their product line:

Gold Products:

gold product of Dallas Gold & Silver Exchange

All of the well-liked bullion products are included in the DGSE gold catalog, including the following:

  • The American Gold Buffalo
  • Gold in Canada Leaf of Maple
  • Gold Panda from China
  • The American Gold Eagle
  • 50 Pesos worth of South African Gold Krugerrand Gold Mexican
  • Gold Kangaroos from Australia
  • 20 Franc Austrian Gold Philharmonic The French Rooster
  • and numerous others.

The Dallas Gold and Silver Exchange also sells gold bars in a range of sizes. 

Products Made of Silver:

silver product of Dallas Gold & Silver Exchange

I can’t say the same for their silver inventory, but their gold variety is very outstanding. Only the following silver goods would be available here:

Silver:

American Silver Eagles Silver Coins and Platinum Products Before 1965:

The following items are part of their platinum selection:

  • Platinum Koala from Australia
  • Platinum Eagle in America
  • Maple Leaf Platinum Bars (Various Sizes) Made in Canada

Palladium Products

palladium product of Dallas Gold & Silver Exchange

Palladium is a popular metal investment among IRA investors, but there aren’t many items available; the only Canadian Platinum Maple Leafs available for purchase at Dallas Gold and Silver.

Jewelry, Engagement, and Watches: In addition to bullion items, DGSE offers a large selection of jewelry, engagement, and watches for purchase and sale.

This comprises:

Designer jewelry, such as Tiffany & Co. and David Yuman

Jewelry with diamonds and Rolex watches

Both brand-new and used engagement rings

  • Antique Jewelry
  • Gemstone Jewelry

These products are available for purchase and sale at any of their locations, such as Dallas Gold and Silver Frisco, Dallas, and others.

Repair Services: 

Dallas Gold’s knowledgeable staff can assist you if any of your jewelry needs to be repaired.

The business takes pride in its cutting-edge repair facility, which employs artisans with decades of experience fixing watches and jewelry. Your possessions can be repaired, designed, cleaned, polished, and covered under warranty here.

The business discloses that they can complete some tasks while you wait.

Additionally, you can have personalized jewelry designs made for you.

Here, you can find specialized jewelry repair services like:

  • Repairing a necklace
  • Repairing earrings
  • Repairing bracelets
  • Repairing rings

What Do Dallas Gold & Silver Exchange Reviews Say?

Dallas Gold & Silver Exchange has 73 reviews and 3.8-star ratings on Yelp. 

#1. The finest site to sell silver and gold, perhaps. I haven’t found many people in DFW who pay close to spot pricing.

They were happy to accept coins, bullion, and even scrap. paid the going rate for 90% silver coins.

If prices continue to rise, I will return to Dallas Gold & Silver and sell again.

review 1 of Dallas Gold & Silver Exchange

#2. Sherry was very beneficial.

While I was waiting, they mended my husband’s jewelry on-site. It truly brightened my day. Thank you.

review 2 of Dallas Gold & Silver Exchange

#3. Marie provides excellent client service. She was careful to make sure my new watch was properly adjusted, as was the jewelry repairman. I was not let down by my second purchase here, and I plan to come again.

review 3 of Dallas Gold & Silver Exchange

Can You Trust Dallas Gold & Silver Exchange? Is Dallas Gold & Silver Exchange Legit?

Yes, 

They are reputable gold dealers with vast experience.

Before working with a precious metals company, do your research.

Here are some tips to ensure a gold IRA company’s legality:

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

Dallas Gold & Silver Exchange Review Summary:

Dallas Gold & Silver Exchange (DGSE) stands out in the northern Texas market for its extensive experience and reliable services in the precious metals and jewelry sectors. Having served the community for over 50 years, DGSE has developed a reputation for offering a wide array of high-quality products, including gold, silver, platinum, palladium, diamonds, and sophisticated watches. Despite some secrecy around its leadership, the company maintains a strong market presence, bolstered by an experienced team renowned for its expertise and customer service.

One of DGSE’s notable strengths is its comprehensive product catalog, which caters to both investors and collectors. This includes a range of bullion products suitable for various investment portfolios, from traditional gold coins like the American Gold Eagle and Canadian Maple Leaf to specialty items like platinum and palladium bars. Additionally, DGSE offers exquisite jewelry pieces, from engagement rings and designer watches to vintage and gemstone jewelry, meeting diverse customer preferences.

However, the company’s reluctance to disclose detailed information about its executive team could be a point of contention for customers seeking transparency in their transactions. The modern consumer values openness, particularly when dealing with valuable assets. Although this is a common issue within the industry, it could impact customer trust and company reputation.

Moreover, DGSE does not provide specialized services such as gold IRAs, which might limit options for those looking to integrate precious metals into their retirement plans. For those interested in such services, it would be prudent to consider firms that specialize in precious metals IRAs to ensure comprehensive support and expertise.

In conclusion, Dallas Gold & Silver Exchange’s enduring commitment to quality and customer satisfaction continues to anchor its position as a trusted dealer in the precious metals market. While it excels in many areas, potential clients should weigh the importance of transparency and specialized services according to their personal or investment needs.

Dallas Gold & Silver Exchange Review: Fees, Complaints, and More
Dallas Gold & Silver Exchange Review: Fees, Complaints, and More

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